Now On Demand is doing the same thing! I get the three dots and a message the program can’t be played but we have a free version of the program you can watch which starts the On Demand version of the program. If you live outside of these areas, you will instead get a model with standard DVR features, with 500GB capacity. See also the footnotes that apply to these entries on your rate card as there are some restrictions regarding which service tiers qualify. Comcast/Xfinity XR11 Premium Voice Activated Cable TV Backlit Remote Control - Compatible with HD DVR Including Motorola, X1 & X2 IR & RF Aim Anywhere 4.6 out of 5 stars 1,104 $29.95 $ 29 . I double checked my bill and I am not signed up for DVR service. Still the same issue. Plus, another 10 hours of DVR through the Sling TV app!! I set up for a call for tomorrow. If it doesn't, then there may be an operating system problem (they are a glorified pc) then just exchange it at your local Comcast office. Exact same issue and STB version here in Minneapolis. This needs to get FIXED! Several users are facing the same jerking/skipping issues. East Metro Atlanta area. share. Same here in NJ! The technology was recently launched in northern Delaware. Happens on more than one recording Desktop PC is wired via Ethernet to Comcast Gateway DPC3941T The simplest of simple solutions can lead you to solve the DVR skipping issue. Recording from previous days are OK. what is the rest of the line to the right of STB version ? Then they sent me a super helpful link to monitor the outage in my area, and low and behold when I clicked the link it said there were no outages detected anywhere near me! Same issue here in NJ. By activating, you agree that you want to enable cloud technology to access your Xfinity Stream subscription on additional supported devices like computers and tablets, as well as the TV connected to your set-top DVR via Comcast's network. Big Brother was unwatchable. Internet Access Technologies - Telecommunications - Streaming - IoT, 2 Ways to Fix DNS Server Not Responding Xfinity, Xfinity Player.noplayableID: 5 Ways To Fix, 12 Steps To Manage Comcast Internet History Records. Xfinity TV Remote for Android and iOS devices allows you to turn your smartphone into a voice-remote control. I switched to Comcast back in February and I've had this issue with about 80% of you cloud DVR'd recording from day one. *Comparison based on in-home hardware provided by national cable and satellite providers as of 5/15/20. Live TV is fine. Fortunately, Comcast does offer some nice 24-month introductory TV and Internet packages with X1 for new customers, as well as competitive bundle choices. Learn about the features of the cloud-based DVR included in your Xfinity X1 or Xfinity Stream package. I am also having the same issue. Find out about our latest feature. Unwatchable!! Would be nice to actually get my money’s worth. I just called and was advised that its a national issue thats currently being worked on. Unfortunately, some recurring playing back issues such as jerking, skipping, and chopping upset you big time. The Advantages of Xfinity's Cloud DVR Service . I’ve restarted EVERY X1 box in the house, twice, and in the proper order. Similarly, contact your Xfinity representative for the outage’s duration. If they don’t, jump next. Save up to 20 hours of DVR recordings. Both of those markets have the same networks but on different channels. That means the ability to stream any channel live, watch thousands of Xfinity On Demand titles and access DVR shows on a tablet or smartphone. Fortunately after a day I am able to view all channels on the desktop. I have a cable coming to the house, why is it not just recording the show and who authorized otherwise. Why isn’t someone from Comcast replying with some useful information? The playback is either choppy or I get an error message saying that recording is not available. If they played fine, then your issue has been resolved. Comcast is launching a new app called Xfinity Stream which will be available to all Xfinity subscribers for free on February 28th. Just restarted a recording and it now says DVR instead of the ☁️ and it’s still skipping. Comcast's NBC owners may have made it easier for it to launch a cloud-based DVR without much trouble, however. Comcast offers customers up to 500GB of cloud storage space, a significant improvement over the average 80GB on the old DVRs. Why does XFINITY On Campus ask for my university login? use the remote for the 'choppy' set top box and say 'about' after pressing the voice command button. If I use Firefox, I get all the channels I should. This is clearly a system problem. After doing so, check the TVs if they are showing the same skipping error. Hulu offers two tiers of cloud DVR service: a standard option with 50 hours of storage, and an Enhanced Cloud DVR that adds ad-skipping support and 200 hours of storage for $9.99 per month. One downside to the DVR from Xfinity is that it only offers storage capacity for 60 hours of HD programming. The Advantages of Xfinity's Cloud DVR Service Unlike older DVRs, the Xfinity X1 has no internal hard drive , so your data is saved in the cloud. What the heck are you doing to resolve this issue, Comcast? Please fix this, Comcast! You can sign up for an increase to 150 hours (formerly 60 hours) for $10 or 300 hours for $20. About 5 months after that it was skipping a lot especially at nights. However, if you are one of those facing intermittent video skipping issues with Xfinity DVR, then know that you are not alone. Same Issues started tonight (1/23) here in So. This is about half the storage capacity of DVRs with hard drives from AT&T U-verse or DIRECTV services. Please assist. The loss of the ability to use app to record shows drove me to start the process to moving to Verizon. (7pm pst). Other playback errors come up due to the same reasons. Any help is appreciated thanks. If you have Xfinity X1 with DVR service, 150 hours of X1 Cloud DVR are now included at no extra charge for each X1 DVR TV Box on your account. It wouldn’t only resolve the skipping, but other error codes would be fixed as well. Let it have time to reset and see if that worked. Is this something now included? With travel a constant part of life, the X1 DVR is a lifesaver. Xfinity X1 DVR cloud storage. Not bad. But my recordings of Pardon The Interruption on ESPND have looked like SD the last couple of days and today it was unwatchable due to stuttering. Same exact issue here in the North Metro of Minneapolis, MN. Have reset everything 3x with no resolution. The playback on one of my boxes skips/is choppy. I have shows that were recorded months ago that play fine. Re: DVR recordings in the cloud Skipping stop/starting Update: Now I can’t play anything I have recorded. Mine is doing that also, I thought it was my machines. Record up to 2 programs at once. Mine is also doing it. If you exceed your limit for cloud DVR recordings, your most recent recordings will replace older recordings if your … FL also! Buffered, non-recorded live TV is fine. Those hour limits apply to the entire account, meaning all connected profiles share that pool of 50, or 200 hours. Did you guys push a firmware update to these DVR devices this week? I am still on a new subscriber package, signed up in May, not sure if that has anything to do with it? I finally exchanged my cable box and it was still skipping. Rebooting is the best multi-trouble shooting solution. Additionally, Comcast customers can still use the Stream app to playback (and download) DVR-recorded content (that component is enabled by X1’s cloud DVR service). How to fix Solution for Comcast Xfinity pixelation, freezing, slow internet speed. Now on my main DVR anything I recorded after the deprovisioning was done , freezes and skips when I try to watch. Once you know a legitimate workaround, you will no longer get your recorded videos skipped on DVR. Hulu offers two tiers of cloud DVR service: a standard option with 50 hours of storage, and an Enhanced Cloud DVR that adds ad-skipping support and 200 hours of storage for $9.99 per month. Am I paying for it unbeknownst to me? This happens on DVR and remote recievers in the house and in the Xfinity stream app. Contact your Xfinity customer support. It freezes and skips on the other boxes I have in the bedrooms as well. report. We have put together some essential troubleshooting solutions. Unwatchable. Error then let’s use free version and now a blank screen and the On Demand program just closes. Thread starter Similar threads Forum Replies Date; G: DVR Skipping Forward - Time Warner TV: Questions and Answers: 0: … I am having the same issue. The problem has returned. DVR recordings are all skipping and freezing. Fitzy/Stremium cloud DVR (at the $50 yearly rate). One of the DRV boxes starting having issues last week. What is DVR? Learn how to change and cancel your scheduled cloud-based DVR recordings using the Xfinity Stream Portal. If they do, proceed further. Service is almost $300/mo. Xfinity X1 DVR cloud storage. I get the three dots and a message the program can’t be played but we have a free version of the program you can watch which starts the On Demand version of the program. So not sure where to go from here. Why is my video slow or skipping? Learn about the features of the cloud-based DVR included in your Xfinity X1 or Xfinity Stream package. Spoke to Xfinity rep on the phone and chat and they both said it was due to a service outage on a pole in my area...which clearly isn't true due to people all over the country having issues as well. All recordings, even those from tonight, are very choppy, stop and go, stop and go. Past two days have been horrible. For other news regarding Dvr skipping, and XFinity - Comcast Television, see our recommended stories below. Still on hold with them as well....guessing a few others are calling in the issue. Restarted all my boxes and no fix. (The exception is … I just checked my Stream again and it appears the problem has gone. Loveland Colorado. Comcast XFINITY TV → Choppy cloud DVR playback - seems to be widespread. Boy.....that sure clears things up. Driving me crazy. Loading... Unsubscribe from CNET? Streaming live TV and recorded content can be accessed via the XFINITY TV app or XFINITY TV website. I am having the same problem but only with the Edge browser. The service allows subscribers to access their DVR recordings from mobile devices and computers via the Xfinity Stream app or portal. As we found during our Xfinity X1 review, this cloud DVR service has a great interface with several desirable features. We watch almost everything off the DVR, so this is BAD! Several troubleshooting solutions can solve this issue, so there is nothing to worry about. save. Prior recordings play just fine. "Dvr skipping," is about XFinity-Comcast Television. Incompetent and faulty cable connections are the real causes of DVR skipping issues. I'm in IL and been having the exact same issues everyone else had been having for the same amount of time. You can use Cloud DVR on almost every compatible device with Sling TV, including Roku, Apple TV, Google Chromecast, Amazon Fire Stick, Xbox One, and Android and iOS apps. That means the ability to stream any channel live, watch thousands of Xfinity On Demand titles and access DVR shows on a tablet or smartphone. Currently, the Xfinity Cloud DVR is only available in limited areas. In this post, we will walk you through some straightforward yet constructive troubleshooting solutions that will fix your Xfinity DVR skipping issue. Xfinity Flex is a fairly new kid on the block. Xfinity is a trade name of Comcast Cable Communications, LLC, a subsidiary of the Comcast Corporation Ok mine started doing this tonight. Likewise, sometimes your DVR starts jerking as it gets updated. Edit: it changed to cloud dvr and was skipping so bad that my dvr said “we’re having issues playing this recording. In the very first go, inspect the lousy connections and tighten the cable. You will keep facing persistent skips with your Xfinity DVR if the services are out. Learn about Live TV and DVR Streaming on the Xfinity Stream portal (www.xfinity.com/stream). Sometimes your Xfinity DVR keeps skipping playback content when the DVR storage has already hit the limit. Name . It has been happening since last night on recordings. The only solution I've been offered is to replace my home DVR equipment, but I haven't because I would lose all the shows that I have recorded and haven't watched. Now it seems as though everything went according to […] Xfinity X1 DVR Has Its Storage in the Cloud We all remember the early days of DVRs, when we’d be forced to reluctantly delete one of five saved programs before we’d even had a chance to watch it, just to “make room.” When storage capabilities advanced two-and-threefold, it felt as though we’d won the lottery. Watched big Brother all choppy and Skippy,and now nothing will play. Xfinity AnyRoom DVR lets your TV or multiple TVs connect to the world of endless streaming. Tonight's Big Brother is terribly choppy. Schedule, change and manage recordings. Most of the time that fixes the skipping problem. It does match or outperform some streaming service cloud DVRs, though. Why the cloud anyway? Xfinity Internet offers high download speeds that are great for streaming your X1 Cloud DVR recordings from anywhere in your home. Pre-recorded videos and TV shows are the best entertainment sources when we stream them via our DVR boxes. Press and hold it, then tell it to “pause,” “skip ahead,” and so forth. This video takes a look at Comcast (XFINITY) X1 DVR and a project to give you more hours than the ridiculously low 50 HD hours of recording capacity. For the past few days, the dvr playback has been choppy. This just started last night. You would have the most popular cable channels, all your local network and PBS channels (depending on your TV market), 25 hours of unrestricted cloud DVR (skip commercials in ANY recording), all in one integrated app! Frustrating! Post reply Preview. Choppy playback all of a sudden today, now black screen with three repeating dots then it either kicks back out to regular TV, says it can't play right now, or offers the OnDemand version if available. 100% Upvoted. Now that you have tried all the troubleshooting solutions mentioned above and you still see your videos skipping. Download DVR Recordings and watch on the go. 95 Xfinity DVR keeps skipping your pre-recorded videos, and it can be related to several issues. I see others are having this problem. oh good grief! On top of that, there is no storage cap. Same problem with any recording from the last two days. This might be the last straw for me. And I’m not talking about just the streaming cloud DVR either. If your Xfinity DVR box is singlehandedly connected to multiple TV devices in your house, make sure to reboot only the DVR box, not all the TVs, one by one. Wondering if there was some kind of server-side upgrade earlier this week that’s at play. Learn how to fix pixelation, freezing, slow internet speed in Comcast Xfinity. Hi, I was having trouble streaming comcast tv on my desktop, I was getting error 11700. You would have the most popular cable channels, all your local network and PBS channels (depending on your TV market), 25 hours of unrestricted cloud DVR (skip commercials in ANY recording), all in one integrated app! Unlike older DVRs, the Xfinity X1 has no internal hard drive, so your data is saved in the cloud. Has anyone heard from Comcast?? This occurred with both olf my boxes. Same problem in Colorado for shows recorded today. You can unplug power to it for a thirty second count, then plug it back in. I am getting the right channels on Edge again. Would love to know if anyone has spoken to someone yet. Regular TV appears unaffected. They will send a tech team your way. The FAQ for Comcast’s cloud DVR (offered with its X1 pay TV platform/service) points out that only the “most recent 60 hours of recordings are available for X1 Cloud DVR functionality.” Those older recordings will drop off the Cloud DVR list, but will still be available via the set-top box. Same issues here in Littleton Colorado. I also texted the phone number given and it states there is an outage as well. Anything I record tonight is awful. The basic cloud DVR recording capacity of 20 hours is still included at no additional charge with the various CATV service tiers. Box is 2.5 years old, zero issues before tonight. That’s right, unlimited streaming cloud DVR … Just started watching the Aus Open. Same. The real selling point on the DVR side is that Comcast lets you save your recordings to the cloud. I am in Massachusetts. Reply. what do I need to do to fix this? Now XFINITY has the answer for my family: X1 DVR. Add me to the list. It’s driving me NUTS! Apparently I have something called Cloud DVR Lite with my package? The stream app itself is working fine, but the DVR function isnt working. The entire service is only $20 a month, and the streaming cloud DVR is included in that price. Xfinity TV customers in select markets with X1 DVR with cloud technology can turn any screen into a TV inside the home. With Comcast’s cloud DVR, recordings are stored both in the network and on customers’ X1G gateway devices. But of course, the DVR is what we’re interested in. Don't Miss Out On Latest Updates And Deals. Update: Now I can’t play anything I have recorded. I had a contractor working for Comcast come to my home and he said the signal was at its maximum and the cables were all good. Xfinity TV customers in select markets with X1 DVR with cloud technology can turn any screen into a TV inside the home. Get it together Comcast!!! Central Indiana here. Now come back to your TV box and stream your pre-recorded shows. Just launched in Boston, the X1 cloud DVR takes the notion of "TV Everywhere" to the next level. Released in late 2019, the device is a streaming box that lets you watch over 10,000 movies and shows from the likes of Tubi, XUMO, and Pluto TV. It's frustrating because I record shows and movies so I don't have to dsit through commercials. Rcorded programs fail to play, or else they stop, skip, and blur. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The issue seems systemic accross the US based on the above dialogs. Reboot/reset did nothing, version timestamp shows December. Same issue here. Unfortunately, some recurring playing back issues such as jerking, skipping, and chopping upset you big time. Plus, another 10 hours of DVR … Super frustrating. System errors and other network bugs can be responsible too. Same issue here in Newton, MA. Fitzy/Stremium cloud DVR (at the $50 yearly rate). I expect a total refund for everyday that this problem continues!! Unsubscribe at any time. Make sure you go to the DVR storage and delete the unwanted videos from there. The company announced it was rolling out this update starting the end of April and hoped to have it complete by June 2020. How Do I Troubleshoot Xfinity DVR Skipping? Same here in Houston since last night. Started last night. I've been troubleshooting using the Stream app on my phone to compare, and the scheduled recordings show up on my phone, but not on the TV app and there are no recorded shows displayed on both the phone and the TVs. Same thing "three dots then error" is now happening for me as well. Xfinity AnyRoom DVR lets your TV or multiple TVs connect to the world of endless streaming. Please figure this out. Is this a problem with my machine or the cloud. Choppy playback but live and on demand are fine. Also here in Massachusetts. There’s a little cloud symbol right before the DVR on the time stamp. And they wonder why I refuse to sign on for another 2 years. Those hour limits apply to the entire account, meaning all connected profiles share that pool of 50, or 200 hours. We won't send you spam. My internet is working fine with DL speed +240 Mbs, UL speed of +15 Mps This is NOT a hardrive issue either! What up Comcast? For more info on this product such as spec sheets please visit us at: http://www.mrtechnologynerd.comPlease Subscribe! Xfinity Stream for Android, Amazon, and iOS devices lets you watch live TV and Xfinity On Demand on your device, and X1 customers can even download or stream X1 Cloud DVR recordings. Since this is a system wide problem, does that mean we all get refunds? CNET Update - Comcast ditches the DVR for cloud recordings CNET. Xfinity For full functionality of this site it is necessary to enable JavaScript. Something is definately wrong somewhere. **Capabilities measured relate to in-home hardware and do not reflect cloud DVR functionality or capacity. Xfinity Instant TV DVR: 20 hours HD programming I have tried rebooting both boxes and made sure everything is firmly attached, but it continues. Spoke too soon. Internet and Live Tv is great. Huh? Comcast still only has its X1 service … Can’t watch any DVR recordings from Jan 22-23 without skipping or stopping altogether. Read on! Share: Facebook Twitter Google+ Reddit Pinterest Tumblr WhatsApp Email Link. Go to the Xfinity website and look out if there is any service outage. Comcast offers customers up to 500GB of cloud storage space, a significant improvement over the average 80GB on the old DVRs. Xfinity tv app on Android phone and also on Wired Desktop skipping on a variety of shows, plays for a few minutes, then like freezes, then eventually continues. Regular TV is fine, just the DVR playback. I moved to a 4-plex apartment about 6 months ago and my cable was skipping but only skipping sometimes. The X1 lets you record 60 HD or 300 SD hours. It's fairly common to the DVR units. chatted with Comcast and was told there is a problem with the cloud. GeekWire was first to report that Comcast had removed the remote recording feature from the Stream app, and noted that Comcast has yet to update its FAQs ( for the Stream app and the Xfinity TV Remote App ) to reflect the … The good news is that Philo is only $20 a month. I’m in NH and also experiencing the DVR-only choppy playback. This thread is archived. on this forum, someone in second teir support deprovisioned my streaming devices, and I was able to log in and watch channels on my PC. Why can’t I hear any audio/sound? Techs are working on it. All my recordings are messed up. With that in mind, we recommend be sure to get a Double Play or Triple Play bundle from Xfinity because those bundles come with additional savings that you might miss out on if you go with another internet provider. Yesterday, I noticed that I wasn't able to watch certain channels on the desktop and saw a little note about having to be connected to WiFi, when in actuality I'm hardwired to the router and modem.
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