Midair and ground level - our infrastructure. COVID-19: Latest Airline policy and information updates June 22, 2020 We have compiled links to airline sites that have published specific information and updated policies related to COVID-19. Your bookings and personal details at a glance, Get an overview about the status of all your shipments. Media Relations Lufthansa Group Germany lufthansa-group@dlh.de +49 69 696 2999, Rebooking fee for Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and Eurowings still…. Dogs and cats that weigh more than 8 kg including their transport container, may not travel in the cabin. Anyone with a Norwegian booked before June 15 with travel before August 21 can convert their funds into CashPoints which can be used for future bookings. The insurance options can be booked with Lufthansa Group's insurance partner AIG Europe S.A. with immediate effect for passengers residing in Germany, Austria and Switzerland via the direct sales channels. Masks have been mandatory for most passengers since May. The refund or cancellation of purchased tickets depends on the type of tickets bought. Does my pet qualify for travel in the passenger cabin? From 1 January 2020 the transport of hares and rabbits in the cargo hold will be restricted. Each style is made with fabrics created from recycled PET bottles and woven into durable ripstop. (Bloomberg) -- German carrier Deutsche Lufthansa AG sold 1.6 billion-euros ($1.92 billion) of bonds on Thursday to partly repay a government bailout … From Conditions d’entrée To Pour votre destination. At the same time, the option includes travel cancellation and trip interruption insurance. Pets always fly quickly and safely with Lufthansa Cargo. Here’s the lowdown on flying with your beloved pet, from taking your dog on a plane, to airline carrier fees for animals. Destinations actuelles. For local hotlines click here. A major new survey by MoneySavingExpert.com has revealed which travel firms are least likely to have paid out full refunds for trips cancelled due to coronavirus, with Lastminute.com, Teletext Holidays, Loveholidays and Ryanair among those rated worst. Please read the following information carefully before booking a flight with your pet. Additional Covid-19 services are now included in the existing insurance packages offered by the airlines' existing insurance partner. If your pet is travelling with you in the cabin in your container, please ensure that the animal has enough space to stand up in its natural position, turn around and lie down. At any time and from anywhere, whether you are home or on the move. Lufthansa Requires Negative COVID-19 Test Results, Doctor's Note for Passengers Who Won't Wear a Mask. easyJet The carriage of live animals, including pets, insects, reptiles, or any other form of livestock is forbidden anywhere on any easyJet aircraft. all documents for veterinary and customs procedures, Freight forwarders can book via the Lufthansa Cargo Service Center, Private individuals need to book through a freight forwarder – find the one that’s right for you with our, If you do not want your animal to be transported as air freight but as excess luggage, please contact the, You can find information on entering the European Union at, You can find further useful information in our, Reliable service from a single source thanks to our specially trained team, including 24/7 support, Frankfurt Animal Lounge is geared towards the care of horses, Hard-wearing asphalt floors, which are better suited for horses than concrete, 42 stalls, which can be flexibly adjusted to space requirements – up to 28 m² per horse, Highest hygiene standards, dust-free sawdust and quality hay, Cozy relaxation area for persons accompanying the horses, High-quality horse containers, jointly developed with the container-specialists VRR Aviation, Space for up to three horses per container, Lots of room to the sides for a stress-free journey, Interior decorated in light colours to reduce fear of ‘dark boxes’, Optimal visual protection between the animals due to sliding partitions in the upper part of the walls, Large windows in the covers allow fresh air to get in, Better protection from injury, heat and cold: cutting-edge plastic materials instead of aluminum in the interior, Particularly visible flooring: stable, non-slip palettes for optimal grip and better loading, Easy handling: automatic roll-up covers at the front and back accelerate loading and unloading, More space to relax: accommodation in much more spacious kennels at the Frankfurt Animal Lounge*, Special transport requirements: Whether allergies, administration of medications or special food – our trained animal keepers will take care of it, Picture upon arrival: photos taken upon arrival in the Frankfurt Animal Lounge and sent to their owners, Information sheet provided before the start of your journey: Owners receive all necessary information in a timely manner before the start of the journey and can plan accordingly, Personal contact: Owners can get in touch with their personal contact at any time using an exclusive email address. Faster service thanks to prefilled forms. FILE PHOTO: Airplanes of German carrier Lufthansa are parked at the Berlin Schoenefeld airport, amid the spread of the coronavirus disease (COVID-19) in Schoenefeld, Germany, May 26, 2020. If your negative COVID-19 PCR test result or negative rapid test result comes in too late, ... e.g. Packages with coverage for Covid-19 complement existing travel insurance, Coverage of medical costs and compensation in case of quarantine, Travel cancellation and emergency return transport insured, Offer initially on Lufthansa flights from Frankfurt to Istanbul and from Newark to Frankfurt and…, A modern framework, with a campus model and ab-initio training will be offered for cockpit crews…, Porsche acquires a stake in RYDES via Forward31, the company builder of Porsche Digital. Lufthansa is grounding planes and canceling flights as the coronavirus outbreak spreads in Europe. À compter du 1er février, seuls les masques chirurgicaux seront autorisés à bord. The result must also be validated by a physician or laboratory. Please note that this function is only available with the Comfort Cookie. The insurance package of the Travel Care option includes a compensation payment for the passenger in case he/she has to go into quarantine at his/her destination due to a Covid-19 infection. When booking your flights, indicate whether or not you plan to travel with your pet to find out whether pets are allowed and if they can travel in the cabin. 22 Feb 21 Suspension of Lao Airlines flights: Lao Airlines State Enterprise would like to notify all concerned parties that as a result of COVID-19 outbreak in several other countries which saw the number of infected cases and deaths increasing worldwide. The separation efficiency of the C 24 005 air filter is up to 99.5%, when tested with ISO-certified test dust. Information is subject to change without notice at the discretion of airlines. Your bookings and personal details at a glance. The insurance options can be booked with Lufthansa Group's insurance partner AIG Europe S.A. with immediate effect for passengers residing in Germany, Austria and Switzerland via the direct sales channels. It means that we are committed to creating added value for our customers, employees and investors and to meeting our responsibilities toward the environment and society. Existing, confirmed bookings, including those scheduled for after 1 January 2020, will remain valid. Satisfying international regulations. More information on entering Germany Example of a valid Covid-19 test result Check-in mobile. The regulation comes into force on February 1. Découvrez nos services. Rebook policy for when your test result comes in too late. German flagship airline Lufthansa announced on Wednesday that it would suspend all flights to and from mainland China until February 9, as the number of deaths from a coronavirus outbreak rose to 170. Your pet is travelling to a country whose authorities allow the transportation of pets as cargo only. Photo: AP. 18 Their other COVID-19 initiatives have been criticized due to still-unresolved privacy concerns, 19 something that has also plagued several of Verily’s other efforts 20 pre-COVID-19, including those involving Mandel. Make sure your proof of the Covid-19 test result is personalised and state the test method and date of the test. The policy will be implemented on Sept. 1. The customer can choose between two options: "Travel Care" and "Travel Care Plus". Delta Air Lines Pet Policy. Lufthansa has the most bizarre rules for crates for dogs. It is even possible to transport several dozen showhorses on a single flight. Port du masque obligatoire. I didn't even know until I checked my booking on March 13th. This website uses cookies. In response to COVID-19, airlines continue to adjust their cancellation and change policies for travelers across the globe. On the other hand they allow us to improve our content for you. Lufthansa Cargo recently upgraded its Chicago O'Hare facility to be able to handle a large amount of pharmaceutical shipments. Regardless of that, our services help you reach your destination. The kennel is larger than 292 cm/115 inch (l + w + h). The departure and destination airports can also be changed. Travel plans can often change unexpectedly. Air filters made by MANN-FILTER now contain an increased proportion of recycled fibres, part of the company’s mission to conserve resources. On flights with a stopover in Frankfurt, you can also book our exclusive service for dogs and cats: The rules for pet transportation vary depending on your country and destination. Using online refund option, Lufthansa flight bookings* can be cancelled and refunded online up to 24 hours before the beginning of your trip. By doing so, the equivalent of 272,129 PET bottles have been saved from the waste stream. On February 1, 2021, Lufthansa will be departing on the longest passenger flight in the history of its company, marking one of the most unique flights the airline has ever carried out. International airlines are starting to resume flights to China after a loosening of aviation restrictions The birth of the brand - Feel welcome to Fairmont luxury hotels and palaces. For new bookings made until 31 May 2021, all fares of the Lufthansa Group airlines worldwide are changeable without a change fee (except for tickets originating in Japan for travels to Europe). Bericht zur Gleichstellung und zur Entgeltgleichheit, Health Management and Occupational Safety, Financial strategy & value-based management, Corporate Governance Declaration, Section 289f HGB, Declaration of compliance, Section 161 AktG, Information on corporate governance practises, Board of Management and Supervisory Board procedures, Lufthansa Group launches integration of Covid-19 test certificates into digital travel chain, Lufthansa Group streamlines pilot training program within “ReNew" framework, Lufthansa Group Airlines extend option for free rebooking, Lufthansa Innovation Hub spins-off startup RYDES. News & Advice. From pets, horses and exotic animals to ornamental fish, insects and livestock: We guarantee that animals travel comfortably and with minimal stress thanks to species-appropriate accommodation and care throughout the journey, short transport times and 24/7 care by qualified animal keepers at the Frankfurt Animal Lounge. Please note this list is not exhaustive and is provided to assist our customers at this time of disruption. When embedding Share prices and charts, further cookies will be set. Until I did a search. From that date, passengers will be required to wear either a surgical mask or an FFP2 mask or mask with the KN95/N95 standard during boarding, the flight… Coronavirus: Lufthansa offers pre-flight Covid-19 test. Pet shipment services try to navigate a web of rules, flight restrictions and other hurdles to moving dogs and cats around the nation or the world. The CashPoints must be used by Dec. 31, 2020. The Lufthansa Group is a global aviation group with a total of more than 580 subsidiaries and equity investments. Lufthansa cancelled our flights from Iowa to Ireland in early March. The risk is increased for snub or pug nosed pets. To ship dangerous goods, consignors are required to prepare a form certifying that the cargo has been packed, labeled and declared according with the IATA Dangerous Goods Regulations (DGR).The attached sample Shipper's Declarations form reflect those that have been adopted into the 60th edition of the DGR. From Voyage et Covid-19 To Aperçu. Lufthansa is updating is mask policy (iStock) Lufthansa is updating its mask-free policy on flights from September. Fees and required pet carrier size depends on the animal, so passengers are advised to get in contact with the airline prior to the flight. Lufthansa Cargo eServices will simplify your working day. Lufthansa’s change and cancellations normally cost anywhere from $250 to $1,000. In what could be a forecast of airline procedures in the age of COVID-19, Lufthansa has announced that starting today passengers can decide whether … (1) = From 1 January 2020 restrictions will be imposed on the transport of hares and rabbits as well as dogs and cats belonging to … Fairmont offers well-being spa, … Lufthansa will transport animals either in the passenger cabin or in the aircraft’s cargo hold, depending on the animal’s weight and size. Lufthansa is currently only allowed to carry the following booked passengers on departures (or travel commencements) from the countries of the High Incidence areas. ordered a special meal, are travelling as an unaccompanied minor, have requested transportation of a wheelchair or pet). Answer 1 of 208: Has anyone had a refund from Lufthansa? At any time and from anywhere, whether you are home or on the move. 12:53, Jun 30 2020 . Pet Premium. UN gets airlines to deliver COVID-19 vaccines as a priority February 16, 2021 9:38 pm Associated Press AP - National News NOW PLAYING: Travel Lufthansa Requires Negative COVID-19 Test Results, Doctor's Note for Passengers Who Won't Lufthansa Group Airlines is thus one of the first airlines to offer its customers travel insurance … Verily is currently heavily involved in COVID-19 testing 17 throughout the U.S., particularly in California, and links test recipients’ results to their Google accounts. After accepting my $1800 booking (twice the normal price I would have paid) so that my pet could have enough time in Frankfurt for a layover in the Pet Lounge, the dimensions they gave me for my large dog seemed fine. These cookies are needed for a smooth operation of our website. Lufthansa, SWISS and Austrian Airlines are now offering their passengers a further option for even greater planning security in their travel plans, in addition to flexible rebooking options and the abolition of the rebooking fee. Your pet is not travelling on the same flight as you are. Lufthansa Group airlines are introducing a requirement to wear a medical protective mask on their flights to and from Germany. These excess baggage rates are only applicable on ET operated flights. These excess baggage rates shall be applicable per PORTION and ADD should be a transfer point (e.g. You can rely on our trained team: Processing, care and transport processes are based on species-specific and individual needs. On some air-crafts and certain destinations, pets my be restricted or limited. for endangered species breeding programs, Transport of eggs and day-old chicks with as little temperature fluctuation as possible, in Frankfurt air-conditioned storage areas and transport in temperature-controlled vehicles for day-old chicks, The world’s most modern animal station at the Frankfurt hub, measuring 4,000 m², 24/7 care: handling, animal coordination and veterinary services under one roof, Import, export and transport zones physically separated from each other, plus visual and acoustic separation within zones, hard-wearing asphalt floor, 42 large-animal stalls, 39 dog kennels, 3 quiet zones for cats, 18 climate chambers, 2 aviaries, black light area for examining ornamental fish, Animals can be collected directly from the Frankfurt Animal Lounge (Gate 26), incl. Your pet should also be transported as cargo by Air France-KLM Cargo if: Your pet and kennel combined weigh more than 75 kg (165 lbs). Species-appropriate accommodation and care, Frankfurt Animal Lounge at our biggest hub, Documentation of the transport chain and proactive communication. This collaboration brings the famous Coca-Cola color palette of red … Please change your settings, Continuous monitoring of animals including documentation of the entire transport chain. All pets are susceptible to the risk of heat stroke, respiratory problems and the possibility of death during travel. Those have two functions: On the one hand they are providing basic functionality for this website. Please refer to the fare rule detail shown in your fare selection screen upon booking at Lufthansa.com. Passengers are still permitted to wear visors and masks with valves, the company said. Aucun frais pour les changements de réservation. Lufthansa is to offer passengers Covid-19 tests at Frankfurt airport that provide results within hours and can be linked to individual tickets in an effort to allow travellers to avoid quarantine. All international destinations (and Hawaii) have very strict rules surrounding the entry of pets.In most cases, international pet shipping preparations including veterinary treatments or obtaining permits may need to start months before departure. Any emergency medical repatriation is also covered, and all benefits are subject to the terms and conditions of the insurance policy. {{ 'travel_news' | translate }} Policies vary by carrier, so it’s always best to visit your airline’s COVID-19 resource pages directly for the most up-to-date information and guidance. Here are the right contact partners for your specific queries of the Lufthansa Group: Investor Relations contacts for private and professional investors: Should you wish to contact Lufthansa as a customer or business partner, please phone our hotline in Germany on +49 69 86 799 799. Lufthansa planes grounded by the coronavirus pandemic at the airport in Munich. On behalf of the Alfred Wegener Institute, Helmholtz Centre for Polar and Marine Research (AWI) in Bremerhaven, the Lufthansa Group's most sustainable aircraft,… Lufthansa is updating its mask-free policy on flights from September. In addition to the above-mentioned benefits, the Travel Care Plus option also covers medical costs in the event of a Covid-19 infection of the passenger. Norwegian Air. Read Lufthansa’s COVID-19 approach and policy. Corporate responsibility, that is to say sustainable and responsible entrepreneurial practice, is an integral part of our corporate strategy. Our reliable Boeing 777 cargo aircraft, special horse containers and the exclusive Frankfurt Animal Lounge ensure that your four-legged friends arrive relaxed. Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint. German airline Lufthansa plans to start offering rapid coronavirus testing for passengers in October, a company executive said Tuesday, according to Reuters. The policy will be implemented on Sept. 1. Any emergency medical repatriation is also covered, and all benefits are subject to the terms and conditions of the insurance policy. FILE PHOTO: A Lufthansa jet is seen behind a barbed-wire fence at the airport as the spread of coronavirus disease (COVID-19) continues in Frankfurt, Germany, June 2, 2020. Baggage allowance guides for major European airlines No matter which airline you’re flying with, here are complete guides to baggage rules and restrictions for the UK’s biggest airlines, including easyJet, Ryanair, British Airways and Jet2. Restez flexible et modifiez vos réservations sans frais. Transport any pet, anywhere in the world! Lufthansa Group Airlines is thus one of the first airlines to offer its customers travel insurance with Covid-19 coverage as a supplement travel product. Book one of our rooms and enjoy exceptional comfort. Constant traceability thanks to eTracking: If you have any questions about animals in the Frankfurt Animal Lounge, please, Immediate, proactive information in the event of irregularities, Terms and Conditions for the Animal Lounge, With Lufthansa Cargo, live animals are always transported with the highest priority and speed, Species-appropriate accommodation throughout the journey: specially developed horse containers and plastic containers for pets with excellent ventilation, During transport, all animals are cared for according to their needs, examined and fed if required, Compliance with the strict requirements of the IATA Live Animals Regulations and the Convention on International Trade in Endangered Species, A team of trained staff and animal keepers guarantees the best possible care, Processes and services adjusted to suit each species, Extensive experience in the transportation of show, recreational and breeding horses, Transport of ornamental fish includes black light veterinary check, oxygen supply possible in the event of irregularities, Tailored, low-stress transportation of zoo and large animals, e.g.
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